
Navigating Power Dynamics
An Ambiguous Signal at Lakeview Health Partners
A middle manager detects a pattern no one wants to see and has seventy-two hours to decide what to do about it.
Protagonist
Dana Kovacs
Format
3 conversations
Estimated time
~60 minutes
How this one works
A sequence of voice-to-voice conversations with AI characters. 3 distinct conversations, each with its own stakeholder.
What students practice
- Rebuild trust with a direct report who has stopped sharing what they know
- Build a working partnership with a peer who has reason to be protective of their territory
- Raise a difficult signal to a senior leader in a way that gets heard rather than dismissed
- Tell the difference between someone guarding quality standards and someone guarding their turf
- Adapt how you present the same information depending on who you are talking to and what they need
- Navigate the competing pressures of middle management — managing up, down, and across at the same time
Themes
Middle ManagementPatient SafetyOrganizational PoliticsData Ambiguity
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