Reimagining Work Design at Vertex Solutions

How this one works

A sequence of voice-to-voice conversations with five stakeholders and a private reflection.

What students practice

• Test a recommendation with people who have different responsibilities and concerns.
• Weigh consistent rules against local flexibility when expanding a pilot.
• Explain the business implications of changing how work is designed.
• Explore what managers need to put a new approach into practice.
• Listen carefully and ask questions that help employees describe their experience.
• Defend a recommendation with evidence, tradeoffs, and concrete next steps.